> ## Documentation Index
> Fetch the complete documentation index at: https://asapp-04-04-getting-started-ga.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Feedback

> Learn how to view customer feedback in Live Insights.

Live Insights tracks customers that engage with the satisfaction survey.

The Customer Feedback panel displays all feedback received throughout the day.

## Access Customer Feedback

<Frame>
  <img src="https://mintcdn.com/asapp-04-04-getting-started-ga/fhOzz1xPBhZ9gNCo/images/messaging-platform/insights-manager/customer-feedback.png?fit=max&auto=format&n=fhOzz1xPBhZ9gNCo&q=85&s=dd79deeee696bc36a11f8d4847f77766" width="2688" height="2060" data-path="images/messaging-platform/insights-manager/customer-feedback.png" />
</Frame>

1. **Open feedback panel**: To view feedback, click the **Feedback** icon on the right side of the 'Performance' page. The Customer Feedback panel opens.
2. **Time stamp**: Indicates when the feedback was recorded.
3. **Agent name and issue ID**: Indicates the targeted agent, as well as the customer's issue ID.
   * **Issue ID link**: click the **issue ID** to display the transcript in the Conversation Manager.
4. **Feedback**: Feedback left by the customer.
5. **CSAT**: CSAT score calculated based on customer responses to the survey.
6. **Find agent**: You can filter the feedback received by agent. To view feedback related to a specific agent, type the **agent name** in the search field.