# ASAPP Docs ## Docs - [Deploying AutoTranscribe for Genesys AudioHook](https://asapp-04-04-getting-started-ga.mintlify.app/autotranscribe/genesys-audiohook.md): Use AutoTranscribe in your Genesys Audiohook application - [AutoTranscribe Product Guide](https://asapp-04-04-getting-started-ga.mintlify.app/autotranscribe/product-guide.md): Learn more about the use of AutoTranscribe and its features - [Deploy AutoTranscribe into SIPREC via Media Gateway](https://asapp-04-04-getting-started-ga.mintlify.app/autotranscribe/siprec.md): Integrate AutoTranscribe into your SIPREC system using ASAPP Media Gateway - [Deploying AutoTranscribe for Twilio](https://asapp-04-04-getting-started-ga.mintlify.app/autotranscribe/twilio.md): Use AutoTranscribe with Twilio - [AutoCompose Updates](https://asapp-04-04-getting-started-ga.mintlify.app/changelog/autocompose.md): New updates and improvements across AutoCompose - [AutoSummary Updates](https://asapp-04-04-getting-started-ga.mintlify.app/changelog/autosummary.md): New updates and improvements across AutoSummary - [AutoTranscribe Updates](https://asapp-04-04-getting-started-ga.mintlify.app/changelog/autotranscribe.md): New updates and improvements across AutoTranscribe - [GenerativeAgent Updates](https://asapp-04-04-getting-started-ga.mintlify.app/changelog/generativeagent.md): New updates and improvements for the GenerativeAgent - [ASAPP Messaging Updates - Customer Channels](https://asapp-04-04-getting-started-ga.mintlify.app/changelog/messaging-customer-channels.md): New updates and improvements for ASAPP Messaging - Customer Channels - [ASAPP Messaging Updates - Digital Agent Desk](https://asapp-04-04-getting-started-ga.mintlify.app/changelog/messaging-digital-agent-desk.md): New updates and improvements for ASAPP Messaging - Digital Agent Desk - [ASAPP Messaging Updates - Insights Manager](https://asapp-04-04-getting-started-ga.mintlify.app/changelog/messaging-insights-manager.md): New updates and improvements for ASAPP Messaging - Insights Manager - [ASAPP Messaging Updates - Virtual Agent](https://asapp-04-04-getting-started-ga.mintlify.app/changelog/messaging-virtual-agent.md): New updates and improvements for ASAPP Messaging - Virtual Agent - [ASAPP Updates](https://asapp-04-04-getting-started-ga.mintlify.app/changelog/overview.md): New updates and improvements across ASAPP products - [Reporting Updates](https://asapp-04-04-getting-started-ga.mintlify.app/changelog/reporting.md): New updates and improvements for the Conversation Explorer and Reporting - [Building a GenerativeAgent](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/build-overview.md): Learn how GenerativeAgent works and the key components you'll configure. - [Adding a use case to GenerativeAgent](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/build/adding-a-use-case.md): Learn how to add new use cases to GenerativeAgent by creating tasks and functions - [Connect Your APIs](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/connect-apis.md): Learn how to connect your APIs to GenerativeAgent with API Connections - [Authentication Methods](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/connect-apis/authentication-methods.md): Learn how to configure Authentication methods for API connections. - [Custom Code API Connections](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/connect-apis/code-api-connections.md): Create custom API connections using JavaScript code - [Mock API Users](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/connect-apis/mock-apis.md): Learn how to mock APIs for testing and development. - [Connecting your Knowledge Base](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/connecting-your-knowledge-base.md): Learn how to import, sync, and deploy your Knowledge Base for GenerativeAgent. - [Add via API](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/connecting-your-knowledge-base/add-via-api.md): Learn how to add Knowledge Base articles programmatically using the API - [Conversation Explorer](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/conversation-explorer.md): Review and analyze GenerativeAgent conversations to improve performance. - [Deploying to GenerativeAgent](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/deploying-to-generativeagent.md): Learn how to deploy GenerativeAgent. - [Functional Testing](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/functional-testing.md): Learn how to test GenerativeAgent to ensure it handles customer scenarios correctly before production launch. - [Previewer](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/previewer.md): Learn how to use the Previewer in AI Console to test and refine your GenerativeAgent's behavior - [Tasks Best Practices](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/task-best-practices.md): Improve task writing by following best practices - [API Functions](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/tasks-and-functions/api-functions.md): Connect to your existing APIs to fetch data or perform actions with API Functions. - [Conditional Templates](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/tasks-and-functions/conditional-templates.md) - [Enter a Specific Task](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/tasks-and-functions/enter-specific-task.md): Learn how to enter a specific task for GenerativeAgent - [Improving Tasks](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/tasks-and-functions/improving.md): Learn how to improve task performance - [Input Variables](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/tasks-and-functions/input-variables.md): Learn how to pass information from your application to GenerativeAgent. - [Keep Fields](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/tasks-and-functions/keep-fields.md): Learn how to keep fields from API responses so GenerativeAgent can use them for more calls - [Managing Configuration Branches](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/tasks-and-functions/local-configs.md): Learn how to create and manage local branches for GenerativeAgent configurations. - [Mock API Connections](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/tasks-and-functions/mock-api.md) - [Reference Variables](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/tasks-and-functions/reference-variables.md): Learn how to use reference variables to store and reuse data from function responses - [Set Variable Functions](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/tasks-and-functions/set-variable.md): Save a value from the conversation with a Set Variable Function. - [System Transfer Functions](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/tasks-and-functions/system-transfer.md): Signal conversation control transfer to external systems with System Transfer Functions. - [Test Scenarios](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/configuring/tasks-and-functions/test-scenarios.md): Learn how to create and use Test Scenarios to test conversations with GenerativeAgent. - [Getting Started](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/getting-started.md) - [Go Live](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/go-live.md) - [Human in the Loop](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/human-in-the-loop.md): Learn how GenerativeAgent works with human agents to handle complex cases requiring expert guidance or approval. - [Approver Mode](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/human-in-the-loop/approver-mode.md): Learn how human agents review and refine generated responses to ensure safe, accurate, and on-brand customer interactions. - [GenerativeAgent Integration Overview](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/integrate.md): High-level guide to integrating GenerativeAgent with your systems - channel integration and backend connections - [Amazon Connect](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/integrate/amazon-connect.md): Learn how to integrate GenerativeAgent into Amazon Connect - [Call Transfer over PSTN](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/integrate/call-transfer-pstn.md): Learn how to use call transfers to handle GA calls with any platform - [Example Interactions](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/integrate/example-interactions.md) - [Genesys AudioConnector for GenerativeAgent](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/integrate/genesys-audiohook.md): Learn how to integrate GenerativeAgent into Genesys Cloud using our Genesys AudioConnector integration. - [Handling GenerativeAgent Events](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/integrate/handling-events.md) - [Direct API Integration](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/integrate/text-only-generativeagent.md) - [Twilio Voice](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/integrate/twilio-streams.md): Learn how to integrate GenerativeAgent into Twilio using Twilio Media Stream - [Reporting](https://asapp-04-04-getting-started-ga.mintlify.app/generativeagent/reporting.md): Learn how to track and analyze GenerativeAgent's performance. - [Developer Quickstart](https://asapp-04-04-getting-started-ga.mintlify.app/getting-started/developers.md): Learn how to get started using ASAPPs APIs - [Error Handling](https://asapp-04-04-getting-started-ga.mintlify.app/getting-started/developers/error-handling.md): Learn how ASAPP returns Errors in the API - [Health Check](https://asapp-04-04-getting-started-ga.mintlify.app/getting-started/developers/health-check.md): Check the operational status of ASAPP's API platform - [API Rate Limits and Retry Logic](https://asapp-04-04-getting-started-ga.mintlify.app/getting-started/developers/rate-limits.md): Learn about API rate limits and recommended retry logic. - [Setup ASAPP](https://asapp-04-04-getting-started-ga.mintlify.app/getting-started/setup.md): Learn how to get started with your ASAPP account - [AI Console](https://asapp-04-04-getting-started-ga.mintlify.app/getting-started/setup/ai-console.md): Central dashboard for configuring and managing ASAPP products - [Audit Logs](https://asapp-04-04-getting-started-ga.mintlify.app/getting-started/setup/audit-logs.md): Learn how to view, search, and export audit logs to track changes in AI Console. - [Manage Users](https://asapp-04-04-getting-started-ga.mintlify.app/getting-started/setup/manage-users.md): Learn how to set up and manage users. - [ASAPP Messaging](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform.md): Use ASAPP Messaging to connect your brand to customers via messaging channels. - [Digital Agent Desk](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/digital-agent-desk.md): Use the Digital Agent Desk to empower agents to deliver fast and exceptional customer service. - [Digital Agent Desk Navigation](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/digital-agent-desk/agent-desk-navigation.md): Overview of the Digital Agent Desk navigation and features. - [Agent SSO](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/digital-agent-desk/agent-sso.md): Learn how to use Single Sign-On (SSO) to authenticate agents and admin users to the Digital Agent Desk. - [API Integration](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/digital-agent-desk/api-integration.md): Learn how to connect the Digital Agent Desk to your backend systems. - [Knowledge Base](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/digital-agent-desk/knowledge-base.md): Learn how to integrate your Knowledge Base with the Digital Agent Desk. - [Live Agent Summary - GenAgent](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/digital-agent-desk/live-agent-summary.md): Learn how to receive summaries from GenerativeAgent conversations. - [Queues and Routing](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/digital-agent-desk/queues-and-routing.md): Learn how to manage conversation queues and agent routing in the Digital Agent Desk. - [Attributes Based Routing](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/digital-agent-desk/queues-and-routing/attributes-based-routing.md): Learn how to use Attributes Based Routing (ABR) to route chats to the appropriate Agent Queue. - [User Management](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/digital-agent-desk/user-management.md): Learn how to manage users and roles in the Digital Agent Desk. - [Insights Manager Overview](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/insights-manager.md): Analyze metrics, investigate interactions, and uncover insights for data-driven decisions with Insights Manager. - [Live Insights Overview](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/insights-manager/live-insights.md): Learn how to use Live Insights to monitor and analyze real-time contact center activity. - [Agent Performance](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/insights-manager/live-insights/agent-performance.md): Monitor agent performance in Live Insights. - [Alerts, Signals & Mitigation](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/insights-manager/live-insights/alerts,-signals---mitigation.md): Use alerts, signals, and mitigation measures to improve agent task efficiency. - [Customer Feedback](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/insights-manager/live-insights/customer-feedback.md): Learn how to view customer feedback in Live Insights. - [Live Conversations Data](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/insights-manager/live-insights/live-conversations-data.md): Learn how to view and interact with live conversations in Live Insights. - [Metric Definitions](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/insights-manager/live-insights/metric-definitions.md): Learn about the metrics available in Live Insights. - [Navigation](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/insights-manager/live-insights/navigation.md): Learn how to navigate the Live Insights interface. - [Performance Data](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/insights-manager/live-insights/performance-data.md): Learn how to view performance data in Live Insights. - [Queue Overview (All Queues)](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/insights-manager/live-insights/queue-overview--all-queues-.md): Learn how to view and customize the performance overview for all queues and queue groups. - [Integration Channels](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations.md): Learn about the channels and integrations available for ASAPP Messaging. - [Android SDK Overview](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/android-sdk.md): Learn how to integrate the ASAPP Android SDK into your application. - [Android SDK Release Notes](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/android-sdk/android-sdk-release-notes.md) - [Customization](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/android-sdk/customization.md) - [Deep Links and Web Links](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/android-sdk/deep-links-and-web-links.md) - [Miscellaneous APIs](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/android-sdk/miscellaneous-apis.md) - [Notifications](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/android-sdk/notifications.md) - [User Authentication](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/android-sdk/user-authentication.md) - [Apple Messages for Business](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/apple-messages-for-business.md) - [Chat Instead Overview](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/chat-instead.md) - [Android](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/chat-instead/android.md) - [iOS](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/chat-instead/ios.md) - [Web](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/chat-instead/web.md) - [Customer Authentication](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/customer-authentication.md) - [iOS SDK Overview](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/ios-sdk.md) - [Customization](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/ios-sdk/customization.md) - [Deep Links and Web Links](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/ios-sdk/deep-links-and-web-links.md) - [iOS Quick Start](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/ios-sdk/ios-quick-start.md) - [iOS SDK Release Notes](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/ios-sdk/ios-sdk-release-notes.md) - [Miscellaneous APIs](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/ios-sdk/miscellaneous-apis.md) - [Push Notifications](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/ios-sdk/push-notifications.md) - [User Authentication](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/ios-sdk/user-authentication.md) - [Push Notifications and the Mobile SDKs](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/push-notifications-and-the-mobile-sdks.md) - [User Management](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/user-management.md) - [Voice](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/voice.md) - [Web SDK Overview](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/web-sdk.md) - [Web App Settings](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/web-sdk/web-app-settings.md) - [Web Authentication](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/web-sdk/web-authentication.md) - [Web ContextProvider](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/web-sdk/web-contextprovider.md) - [Web Customization](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/web-sdk/web-customization.md) - [Web Examples](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/web-sdk/web-examples.md) - [Web Features](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/web-sdk/web-features.md) - [Web JavaScript API](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/web-sdk/web-javascript-api.md) - [Web Quick Start](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/web-sdk/web-quick-start.md) - [WhatsApp Business](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/integrations/whatsapp-business.md) - [Virtual Agent](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/virtual-agent.md): Learn how to use Virtual Agent to automate your customer interactions. - [Attributes](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/virtual-agent/attributes.md) - [Best Practices](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/virtual-agent/best-practices.md) - [Flows](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/virtual-agent/flows.md): Learn how to build flows to define how the virtual agent interacts with the customer. - [Glossary](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/virtual-agent/glossary.md) - [Intent Routing](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/virtual-agent/intent-routing.md): Learn how to route intents to flows or agents. - [Links](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/virtual-agent/links.md): Learn how to manage external links and URLs that direct customers to web pages. - [Surveys](https://asapp-04-04-getting-started-ga.mintlify.app/messaging-platform/virtual-agent/surveys.md): Collect customer satisfaction feedback after interactions with agents and AI systems. - [Reporting and Insights](https://asapp-04-04-getting-started-ga.mintlify.app/reporting.md) - [ASAPP Messaging Feed Schemas](https://asapp-04-04-getting-started-ga.mintlify.app/reporting/asapp-messaging-feeds.md) - [File Exporter](https://asapp-04-04-getting-started-ga.mintlify.app/reporting/file-exporter.md): Learn how to use File Exporter to retrieve data from Standalone ASAPP Services. - [File Exporter Feed Schema](https://asapp-04-04-getting-started-ga.mintlify.app/reporting/fileexporter-feeds.md) - [Metadata Ingestion API](https://asapp-04-04-getting-started-ga.mintlify.app/reporting/metadata-ingestion.md): Learn how to send metadata via Metadata Ingestion API. - [Building a Real-Time Event API](https://asapp-04-04-getting-started-ga.mintlify.app/reporting/real-time-event-api.md): Learn how to implement ASAPP's real-time event API to receive activity, journey, and queue state updates. - [Retrieving Data for ASAPP Messaging](https://asapp-04-04-getting-started-ga.mintlify.app/reporting/retrieve-messaging-data.md): Learn how to retrieve data from ASAPP Messaging - [Secure Data Retrieval](https://asapp-04-04-getting-started-ga.mintlify.app/reporting/secure-data-retrieval.md): Learn how to set up secure communication between ASAPP and your real-time event API. - [Transmitting Data via S3](https://asapp-04-04-getting-started-ga.mintlify.app/reporting/send-s3.md) - [Transmitting Data to SFTP](https://asapp-04-04-getting-started-ga.mintlify.app/reporting/send-sftp.md) - [Transmitting Data to ASAPP](https://asapp-04-04-getting-started-ga.mintlify.app/reporting/transmitting-data-to-asapp.md): Learn how to transmit data to ASAPP for Applications and AI Services. - [Security](https://asapp-04-04-getting-started-ga.mintlify.app/security.md) - [Data Redaction](https://asapp-04-04-getting-started-ga.mintlify.app/security/data-redaction.md): Learn how Data Redaction removes sensitive data from your conversations. - [External IP Blocking](https://asapp-04-04-getting-started-ga.mintlify.app/security/external-ip-blocking.md): Use External IP Blocking to block IP addresses from accessing your data. - [Warning about CustomerInfo and Sensitive Data](https://asapp-04-04-getting-started-ga.mintlify.app/security/warning-about-customerinfo-and-sensitive-data.md): Learn how to securely handle Customer Information. - [Support Overview](https://asapp-04-04-getting-started-ga.mintlify.app/support.md) - [Reporting Issues to ASAPP](https://asapp-04-04-getting-started-ga.mintlify.app/support/reporting-issues-to-asapp.md) - [Service Desk Information](https://asapp-04-04-getting-started-ga.mintlify.app/support/service-desk-information.md) - [Troubleshooting Guide](https://asapp-04-04-getting-started-ga.mintlify.app/support/troubleshooting-guide.md) - [Welcome to ASAPP](https://asapp-04-04-getting-started-ga.mintlify.app/welcome.md): Revolutionizing Contact Centers with AI